General Travel Time Breakdown
Please see the map below for approximate travel times.
Transit days for ground shipments are business days and do not include weekends or holidays. Transit days are approximate and not guaranteed on ground shipments
Returns and Exchanges
If you would like to exchange or return an item, please send our return form to Customer Service email at firstname.lastname@example.org. If you need a copy of our return form, you can download it here. If you have a question, please call, Chat, or email our customer service team who will give you return information specific to the product you are returning. Shipping charges are NOT refunded unless the item was shipped to you in error or is defective.
Return Items To:
Cadence wants you to be completely satisfied with our products. Generally, we will require all products should be shipped back to Cadence for examination. We will occasionally ask you to send high quality photographs for examination. If the product is deemed defective we will immediately ship your replacement or refund your money. The product return will be completed using prepaid return label that we will provide. We may, at our discretion, ask that the product be destroyed, which is done by cutting off the handle of the rod and submitting a photograph.
For repair or defective returns: