Shipping & Return Information

United States



Shipping Total – Reels

$0.00 – $75.00 in Reel Products
Ground: $5.00
2-Day Express*: $19.95

Over $75.00 in Reel Products
Ground: Free
2-Day Express*: $19.95

* Add $5 for each additional package


Shipping Total – Rods and Combos

$0.00 – $75.00 in Rod Products
Ground: $10.00
2-Day Express**: $29.95

Over $75.00 in Rod Products
Ground: Free
2-Day Express**: $29.95

** Add $15 for each additional package

 FedEx/UPS Express

Please be advised when choosing 2 day express as a shipping option, depending on your location, Fed Ex/UPS may require a signature to leave it at a residence. If a signature is required and no one is available to sign for the package, they will not leave it. We will not be held responsible for reimbursing shipping charges if there is no one available for a signature release.

Expedited shipping can take 3 days depending on your location


Reels – Standard Ground: $10.00 + $5 for each additional reel
Rods and Combos – Standard Ground: $25.00 + $20 for each additional Rod


  Puerto Rico and US Virgin Islands

Reels – Standard Ground: $15.00 + $5 for each additional reel
Rods and Combos – Standard Ground: $30.00 + $20 for each additional Rod


General Travel Time Breakdown

FedEx Ground

Please see the map below for approximate travel times.

Transit days for ground shipments are business days and do not include weekends or holidays. Transit days are approximate and not guaranteed on ground shipments

Returns and Exchanges

If you would like to exchange or return an item, please send our return form to Customer Service email at If you need a copy of our return form, you can download it here. If you have a question, please call, Chat, or email our customer service team who will give you return information specific to the product you are returning. Shipping charges are NOT refunded unless the item was shipped to you in error or is defective.

Return Items To:


Defective Products

Cadence wants you to be completely satisfied with our products. Generally, we will require all products should be shipped back to Cadence for examination. We will occasionally ask you to send high quality photographs for examination. If the product is deemed defective we will immediately ship your replacement or refund your money. The product return will be completed using prepaid return label that we will provide. We may, at our discretion, ask that the product be destroyed, which is done by cutting off the handle of the rod and submitting a photograph.

For repair or defective returns: